Premier HomeWatch Pro — Last Updated May 2, 2026
Please read these Terms & Conditions carefully before using Premier HomeWatch Pro. These Terms constitute a legally binding agreement and govern your access to and use of the Platform. They are compliant with applicable federal law and the laws of the State of California.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Premier Residential Services, LLC d/b/a Premier HomeWatch Pro ("Company," "we," "us," or "our") governing your access to and use of the Premier HomeWatch Pro platform, including any related websites, mobile interfaces, features, content, and services (collectively, the "Platform"). By accessing or using the Platform, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms, and agree to be bound by them. If you are accessing the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, you must immediately cease using the Platform.
Premier HomeWatch Pro is a secure, private client portal that enables: • Property owners and their authorized representatives to view inspection reports, approve service recommendations, submit service requests, and track scheduled jobs • Premier Residential Services staff (inspectors, CSAs, managers, and administrators) to manage home watch inspections, customer records, and operational workflows The Platform is not a public service. Access is granted solely to authorized users in connection with an active Premier Residential Services service agreement.
Access to the Platform requires a valid account issued by Premier HomeWatch Pro. You are responsible for providing accurate and complete information when your account is created, and for keeping that information current.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify Premier HomeWatch Pro at support@premier-residential-services.com of any unauthorized use of your account or any security breach. We are not liable for losses or damages resulting from unauthorized access caused by your failure to protect your credentials.
Your account is personal and non-transferable. Sharing your credentials with any other person or entity is strictly prohibited. We reserve the right to terminate accounts that show evidence of credential sharing or unauthorized access.
By using the Platform, you agree that you will NOT: • Access or attempt to access accounts, data, or systems you are not authorized to use • Use the Platform to transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content • Interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure • Attempt to reverse engineer, decompile, or disassemble any software component of the Platform • Use automated tools, bots, or scripts to scrape, crawl, or extract data from the Platform • Upload or transmit malware, viruses, or any other malicious code • Use the Platform in any manner that violates applicable federal, state, or local law • Reproduce, distribute, publicly display, or create derivative works of any Platform content without express written authorization Violations of this Acceptable Use Policy may result in immediate suspension or termination of your account and may subject you to civil or criminal liability.
All information accessible through the Platform — including but not limited to customer profiles, property addresses, security access codes, inspection reports, internal notes, service history, and operational data — is strictly confidential and proprietary. You agree to: • Access confidential information only to the extent necessary to perform your authorized role • Not disclose, copy, share, or reproduce any such information outside the Platform without prior written authorization from Premier HomeWatch Pro • Use appropriate care to prevent unauthorized access to or disclosure of confidential information This confidentiality obligation survives the termination of your account or service relationship with Premier Residential Services.
Inspection reports generated through the Platform are the joint property of Premier Residential Services, LLC and the respective property owner. Customers may use their own inspection reports for personal, non-commercial purposes. Staff may not reproduce, distribute, or publicly display reports without authorization. All other content, features, and functionality of the Platform — including software, design, logos, trademarks, trade dress, and text — are the exclusive property of Premier Residential Services, LLC and are protected by U.S. copyright, trademark, patent, and trade secret law, as well as applicable international intellectual property laws. Nothing in these Terms grants you any license or right to use our intellectual property beyond the limited access needed to use the Platform as intended.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our collection, use, and sharing of your information as described in the Privacy Policy. We comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the right to: • Know what personal information we collect and how it is used • Request deletion or correction of their personal information • Opt out of any sale or sharing of personal information (we do not sell personal information) • Non-discrimination for exercising privacy rights For questions about your privacy rights, see our Privacy Policy or contact us at support@premier-residential-services.com.
Inspector-facing features of the Platform collect GPS location data at the time an inspection is initiated to verify that the inspector is physically present at the property. This data is associated with the inspection record and is accessible to authorized staff and property owners. By using the Platform as an inspector, you consent to this collection. Location data is used solely for verification purposes and is not shared with advertising networks or sold to third parties.
Premier HomeWatch Pro may offer optional SMS (text message) notifications to keep you informed about inspections, service updates, appointment reminders, and other account-related matters. Opt-In is Completely Voluntary: Providing your mobile number and opting in to receive SMS notifications is entirely optional. It is not a requirement for creating or maintaining an account, nor for receiving any services. No service or feature will be withheld if you choose not to opt in. How to Opt In: You may opt in through your account profile settings or by requesting enrollment from your Client Service Associate. How to Opt Out / Revoke Consent: You may withdraw your consent and stop receiving text messages at any time by: • Replying STOP to any SMS from us, or • Updating your communication preferences in your account settings, or • Contacting us at support@premier-residential-services.com or +1 (760) 773-4081 Message Frequency: Varies based on account activity and service events. Message & Data Rates: Standard message and data rates from your wireless carrier may apply. We will not sell, share, or use your mobile number for marketing purposes unrelated to your account.
The Platform may integrate with or link to third-party services (e.g., email delivery providers, cloud storage). These third parties operate under their own terms and privacy policies. Premier HomeWatch Pro is not responsible for the practices of third-party services and makes no representations or warranties about them. Your use of third-party services is at your own risk.
We strive to maintain continuous availability of the Platform but do not guarantee uninterrupted or error-free access. The Platform may be unavailable due to maintenance, upgrades, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any feature or aspect of the Platform at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform or any part thereof.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT (A) THE PLATFORM WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE; (B) ANY DEFECTS WILL BE CORRECTED; OR (C) THE PLATFORM OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING CALIFORNIA LAW, PREMIER RESIDENTIAL SERVICES, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER CALIFORNIA OR FEDERAL LAW.
You agree to indemnify, defend, and hold harmless Premier Residential Services, LLC and its officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform in an unauthorized or unlawful manner; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any content you submit through the Platform.
We may suspend or terminate your access to the Platform at any time, with or without cause and with or without notice, for conduct that violates these Terms or is otherwise harmful to other users, Premier HomeWatch Pro, or third parties. Upon termination: (a) your right to use the Platform ceases immediately; (b) we may delete your account and data in accordance with our Privacy Policy and applicable law; and (c) provisions of these Terms that by their nature should survive will survive, including without limitation Sections 5, 6, 11, 12, 13, 15, and 16.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof shall be resolved as follows: • Informal Resolution: Before filing any formal claim, the parties agree to attempt good-faith resolution by contacting us at support@premier-residential-services.com. We will respond within 30 days. • Binding Arbitration: If informal resolution fails, disputes (other than claims for injunctive or equitable relief to protect intellectual property or confidential information) shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA) in Riverside County, California. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding. • Class Action Waiver: You waive any right to bring claims as a class, collective, or representative action. You may only bring claims in your individual capacity. • Small Claims: Either party may bring an individual claim in small claims court if it qualifies. If any provision of this Section is found unenforceable, that provision shall be severed and the remaining arbitration provisions shall remain in effect.
These Terms, together with our Privacy Policy and any other agreements specifically incorporated by reference, constitute the entire agreement between you and Premier Residential Services, LLC regarding the Platform and supersede all prior agreements.
If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Failure to enforce any provision of these Terms shall not constitute a waiver of our rights to enforce that provision in the future.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We reserve the right to modify these Terms at any time. We will provide reasonable notice of material changes (e.g., via email or in-app notification). Continued use of the Platform after the effective date of changes constitutes acceptance of the revised Terms.
We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including natural disasters, acts of government, labor disputes, or internet outages.
For questions about these Terms & Conditions, please contact: Premier Residential Services, LLC Email: support@premier-residential-services.com Phone: +1 (760) 773-4081 Address: 43100 Cook St, Suite 101, Palm Desert, CA 92211
Legal Notice: These Terms & Conditions have been prepared for compliance with applicable U.S. federal laws (including the FTC Act, ECPA, and COPPA) and California state laws (including the CCPA/CPRA). This document does not constitute legal advice. Premier Residential Services, LLC recommends consulting qualified legal counsel for matters specific to your situation.
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Premier HomeWatch Pro · Palm Desert, CA