Premier HomeWatch Pro — Last Updated May 2, 2026
This Privacy Policy applies to all users of the Premier HomeWatch Pro platform, including property owners, authorized representatives, and Premier Residential Services staff. It is compliant with applicable federal law and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
Premier Residential Services, LLC d/b/a Premier HomeWatch Pro ("Company," "we," "us," or "our") operates the Premier HomeWatch Pro client portal (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use the Platform. It also describes your rights under applicable federal law and the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.
We collect personal information you voluntarily provide, including: • Identity information: full name, email address, phone number • Property information: property address, access codes, and related details • Service preferences and requests • Communications you send to us through the Platform
When you use the Platform, we automatically collect certain technical data, including: • Log data: IP address, browser type and version, operating system, referring URLs, and pages visited • Device information: hardware model, unique device identifiers • Usage data: clicks, navigation paths, session duration, and feature interactions • Location data: GPS coordinates collected at the time of an on-site inspection (inspector devices only) to verify physical presence at the property
We may receive information about you from Premier Residential Services staff (e.g., your assigned Client Service Associate) in connection with setting up your account or updating your service profile.
Premier HomeWatch Pro may offer SMS (text message) notifications to keep you informed about inspection reports, service updates, appointment reminders, and other account-related communications. Opt-In is Completely Voluntary: Opting in to receive SMS notifications is entirely optional and is never required to create or maintain your account or to receive services. You will not be denied any service or feature for declining to opt in. How to Opt In: You may opt in to SMS notifications through your account profile settings or by affirmatively requesting them from your Client Service Associate. How to Opt Out: You may withdraw your consent and stop receiving text messages at any time by: • Replying STOP to any text message you receive from us, or • Updating your communication preferences in your account settings, or • Contacting us at support@premier-residential-services.com or +1 (760) 773-4081 Message Frequency: Message frequency varies based on account activity and service events. Message & Data Rates: Standard message and data rates from your mobile carrier may apply. We do not sell or share your mobile phone number with third-party marketers. Your phone number is used solely for account-related communications as described above.
We use the information we collect for the following purposes: • To provide, operate, and maintain the Platform and home watch services • To create and manage your account and portal access • To send inspection reports, service updates, and alerts related to your property • To process and respond to service requests and recommendations • To verify inspector presence at your property via GPS • To communicate with you about your account or our services • To improve the Platform and develop new features • To comply with legal obligations and enforce our Terms & Conditions • To detect, prevent, or investigate fraud, security incidents, or other harmful activity We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects without your consent.
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances: • Service Providers: We engage trusted third-party vendors (e.g., cloud hosting, email delivery, analytics) who process data on our behalf under strict confidentiality obligations and only as needed to provide services. • Premier Residential Services Staff: Authorized employees and contractors access your data solely to deliver home watch services. • Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Premier HomeWatch Pro, our clients, or the public. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via the Platform or email before your information becomes subject to a different privacy policy. We do not sell or share personal information with third parties for cross-context behavioral advertising.
The Platform uses cookies and similar technologies (e.g., local storage, session tokens) to: • Maintain your authenticated session • Remember your preferences • Analyze usage patterns to improve the Platform Essential/functional cookies are required for the Platform to operate. You may disable non-essential cookies through your browser settings; however, doing so may affect Platform functionality. We do not use third-party advertising trackers or sell data collected via cookies.
We retain your personal information for as long as your account is active or as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is closed or upon request, we will delete or anonymize your personal information within a reasonable period, unless retention is required by law. Inspection records and property data may be retained longer to meet regulatory requirements or to fulfill our contractual obligations to property owners.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include: • Encrypted data transmission (TLS/HTTPS) • Role-based access controls • Multi-factor authentication capabilities • Regular security assessments However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you as required by applicable law.
If you are a California resident, you have the following rights under the CCPA and CPRA: • Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share it. • Right to Delete: You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing service relationships). • Right to Correct: You may request correction of inaccurate personal information we maintain about you. • Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising. If this practice changes, we will provide a "Do Not Sell or Share My Personal Information" mechanism. • Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information (such as property access codes) as necessary to provide requested services. You have the right to direct us to limit use of such information to that purpose. • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. To exercise these rights, submit a verifiable consumer request by emailing us at support@premier-residential-services.com or calling +1 (760) 773-4081. We will respond within 45 days. We may extend this period once by an additional 45 days when reasonably necessary and will notify you of the extension. Only you or a person you authorize in writing (or a parent/guardian for a minor) may make a verifiable consumer request. You may make a Right to Know request no more than twice in a 12-month period.
Where applicable, Premier HomeWatch Pro complies with federal privacy frameworks, including: • The Electronic Communications Privacy Act (ECPA): We do not intercept or disclose your electronic communications except as permitted by law or with your consent. • The Federal Trade Commission Act (FTC Act): We adhere to unfair or deceptive acts or practices (UDAP) standards and maintain reasonable security practices consistent with FTC guidance. • Children's Online Privacy Protection Act (COPPA): The Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
The Platform may contain links to third-party websites or services (e.g., the Premier Residential Services public website, newsletters). This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, by sending an email notification. The "Last Updated" date at the top of this policy reflects the most recent revision. Continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: Premier Residential Services, LLC Privacy Officer Email: support@premier-residential-services.com Phone: +1 (760) 773-4081 Mailing: Premier Residential Services, LLC, 43100 Cook St, Suite 101, Palm Desert, CA 92211 For California residents, you may also contact the California Privacy Protection Agency (CPPA) at https://cppa.ca.gov if you believe your rights have not been honored.
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Premier HomeWatch Pro · Palm Desert, CA